When the workload is too high, the reflex is to add capacity. But often the problem isn't too few hands, it's too much work that adds no value.
Hidden work eats capacity
Duplicate alignment, unclear decisions, tasks no one should have done: that's hidden work. It shows up on no plan, yet it costs your team the most energy.
Map it before you hire anyone. Cut the work that doesn't contribute first; often the pressure already becomes a lot more bearable.
